Support
नेपालीWe reply within two business days (Nepal time).
Contact us
- Email: support@hamiomarket.com
- In the app: open Profile → Settings → Help, or use the report button on any listing, post or chat.
- Feedback form: English · नेपाली
When you write to us, include the phone number registered to your account, your device model and the app version (Profile → Settings → About). Please do not send passwords or payment details.
Common questions
I did not receive the verification code
Codes arrive by SMS from an international number. If nothing arrives within a minute, tap Get code by phone call on the code screen. Check that your number is entered with the country code (+977 for Nepal) and that your phone can receive international SMS.
The app says I am not in my neighbourhood
Neighbourhood verification compares your GPS position with the neighbourhood you chose. Turn on location, make sure you are inside that area, and try again. If you are travelling, you can still browse; verification is needed only for posting and chatting.
My listing was blocked
Listings for beef, weapons, drugs and other items prohibited under Nepali law are blocked automatically. Pork listings show a notice to buyers; alcohol needs proof of a licence. See the Terms of Service for the full list.
Someone is behaving badly
Use the report button on the listing, post or chat, or block the user from the chat menu. Blocking stops messages and live location sharing with that person. Operators review reports and act on them.
How do I delete my account?
In the app go to Profile → Settings → Delete account. If you no longer have the app, follow the steps on the account deletion page.
How do payments work?
Trades between neighbours are paid directly between you and the other person; Hamio does not handle that money. In HAMIO Shopping, payments go through eSewa, Khalti or bank transfer and are held by Hamio until you confirm delivery.